Resolving Conflict

This course on Resolving Conflict is part of our Managing People pathway and provides managers with the knowledge to effectively resolve conflict with their employees. The key topics include Tuckman’s Five Stages of Group Development, the manager’s role in handling conflict, and using courageous conversations to resolve conflict.

Topics Include:

  • • Introduction to Tuckman’s Five Stages of Group Development
  • • Manager’s Role in Handling Conflict
  • • Using Courageous Conversations to Resolve Conflict